In order to further accelerate the digital transformation of government services, continuously optimize the business environment, and bring a more intelligent and efficient service experience for enterprises and the public, recently, the Administrative Approval Bureau of Jingyan County launched a "3D Intelligent Government Affairs Robot" in the government service hall. This innovative measure marks an important step taken by Jingyan County in the field of digital government affairs.

"Hello, what materials do I need to bring to report the loss of my social security card?" "What is the process for applying for a business license?"... In the government service hall of Jingyan County, the public is having a conversation with a "3D Government Affairs Commissioner" wearing a virtual uniform. This lifelike and natural - acting "3D Government Affairs Commissioner" is the latest "3D Intelligent Government Affairs Robot" launched by the Administrative Approval Bureau of Jingyan County. It can not only provide the public with detailed policy explanations, but also guide them through the handling processes of various government service items according to their needs. Through real - time interaction with the public, the "3D Intelligent Government Affairs Robot" has greatly enhanced the convenience and efficiency of government services, allowing the public to experience an unprecedented level of intelligence when handling government service matters.

Song Yong from the Administrative Approval Bureau of Jingyan County introduced that the unit introduced 3D digital humans and input government service items, answers to common questions, and policy and regulatory information in high - frequency service areas such as administrative approval, social security, and medical insurance. The content basically covers the daily handling items of enterprises and the public. This device can answer the public's questions 24 hours a day, significantly improving work efficiency and reducing waiting times. In the next step, the county's Administrative Approval Bureau plans to deploy the customer service system in towns and villages and integrate it with the "Jingkuaiban" online convenience service platform, continuously deepening the construction of intelligent government affairs, accelerating the digital transformation of government services, and providing better services for the public and enterprises. (Text/Photos: Yang Yukun, Zuo Yuhong)